Answers To FAQs About Using The Library

Where can I plug in my laptop computer?
Computers may be set up wherever there is a free power socket. However, if other readers are disturbed by your use of the computer you will be asked to move to another area.

If you wish to connect your computer to the Library's wired network you will need a cable. Cables are available at the Issue Desks, and will be checked out on your library card in the same way as a book. The Open Access network is available on all ports in the North Block marked with a red sticker and at all available ports on the Open Access desks in the South Block, as well as the two floor panels at the rear of Middlesex Library South. The Open Access network provides access to the internet, but access to e-resources is subject to user status as access is defined as ‘remote’ (off-site).

Wireless internet access is available in both North and South Blocks. In the South Block, wireless is available throughout. Instructions for using the Library wireless network are available online or in printed form on the small table outside the Goldsmiths' room, between the two doors. In the North Block, wireless is available in the Social Sciences area on the 2nd floor. Instructions for use should be on the wall.

Alternatively can connect to the wireless network using the eduroam service if your home institution is a member. You must set this up before coming to the Library as staff are not able to assist with setting up authentication to your home institution.

Use of your personal computer is at your own risk.

What do I do if I have received an overdue notice for a book that I have already returned?
Bring this to the attention of a staff member at the Book Issue Desk as soon as possible. If you aren't able to come to the Library, call the Book Issue Desk on 020 7862 8437 or 8438 and ask a member of staff to look for the book.

How are fines calculated?
Fines are charged at 30 pence per book per day overdue

How do I reserve a book?
You can reserve books which are already on loan using the Main Catalogue - click on the 'request' button at the top of the page and fill in your name and membership number when prompted.

How do I renew a book or confirm what I have on loan?
You can renew a book as long as it is not required by another user. There are a variety of methods including post, phone, in person or by choosing Log in from the Main Catalogue. This option also shows you the number of books on loan to you, and their due dates.

Can I receive overdue notices by email?
Select the Log in option from the Main Catalogue menu. You MUST read this important information in order to set up this service correctly.

What is the latest time I can have a book issued?
You can have books issued up to 15 minutes before the Library closes. Opening Hours

How many books can I borrow and for how long?
Most books can be borrowed for up to four weeks unless they are required by another user, although some books have shorter loan periods, you will be advised of this when you check out the books, either by the staff at the desk, or it will be printed on your receipt if you use a self-issue machine. Borrowing allowances are:

• University of London undergraduates can borrow up to 8 books
• University of London taught postgraduates can borrow up to 10 books
• University of London research postgraduates and staff can borrow up to 12 books
• USA 2 week borrowers may borrow up to 8 books for 2 weeks
• For all other borrowing categories, up to 8 books may be borrowed.

Can I renew my books by phone/Internet?
You can renew your books over the phone at the number given on your Library card or over the Internet or by choosing Log in from the Main Catalogue. Please make sure that you get a message confirming the renewal.

Are there word-processing facilities in the Library?
Word-processing facilities are available in the Information Centre, 4th floor (South Block), and 2nd floor (North Block).

Can I send an email?
There are terminals available where you can connect to your email account. The Library does not itself provide email accounts for users

Do you sell stationery?
Basic stationery such as pens, pencils and file paper are available for sale from the Issue Desk.

How do I pay for photocopies?
Credit for photocopying or printing must be obtained at the Circulation Desks or self service machine (4th floor South Block). If you have a library card with your photo on it, money is credited to your library membership card which is then used to manage your photocopying or printing. Please note this is non-refundable. For additional information view the pages about our Photocopying Service. If you have a card without a photo, you will need to ask at the Issue Desk for a photocopying card. Five pounds of credit will be loaded onto this card and you can use it in the same way as your library card and pay for what you use at the Issue Desk either when you finish (if you use less than £5) or when you have used the £5 and need to add more credit.

What can I photocopy without breaching copyright regulations
Generally you may not copy more than one chapter or 5% of a volume, whichever is the smaller. In the case of journals you may not copy more than one article per issue of the journal. Multiple copying is usually not permitted. For additional information view the pages about Copyright.

How can I get an inter-library loan?
You are strongly advised to first approach your college or local library to see if they can arrange an inter-library loan for you. If they cannot then enquire at the Book Issue Desk on the 4th floor. There is a charge for this service.

What provisions are there for people with disabilities?
There is wheelchair access to the building and lifts to the 4th floor (South Block) and 2nd floor (North Block) library entrances. Inside the Library there is a lift between the 4th and 6th floors. Wheelchair users wishing to access this may ask Library staff for assistance. For more information see our policy document.